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Refund Policy

At Fantani, we take pride in our handcrafted products and strive to address customer concerns fairly. This Return Policy clarifies the guidelines for handling returns, exchanges, and refunds, balancing your satisfaction with the unique nature of handmade items. By purchasing our products, you agree to the terms outlined below.

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1. Damages & Issues

Given that all our products are handcrafted, we distinguish between different types of damage to ensure reasonable solutions:

1.1 Transit-Related Damage (Free Return/Exchange)

If your product is damaged before delivery (e.g., broken parts, scratched surfaces due to shipping), please:

  • Contact us within 48 hours of receiving the package (with photos of the damaged product and outer packaging as proof).

  • We will arrange a free return or exchange (for the same item, if in stock) at no cost to you. If the item is out of stock, a full refund will be issued instead.

1.2 Customer-Caused Minor Damage (Repairable & Resalable)

For slight damage caused by you, that:

  • Does not affect the product’s functionality or resale value;

  • Can be repaired with minimal effort;
    You may still request a return or exchange within 7 days of receipt, but you will be responsible for:

  • All return shipping costs;

  • A minimal repair fee (typically 5–10% of the product’s price, depending on the repair complexity).

1.3 High-Value Items ($100+)

High-value handmade products (e.g., hand-engraved jewelry, custom wooden furniture) involve complex craftsmanship and premium materials. Thus:

  • No returns/exchanges for non-quality issues (e.g., change of mind, incorrect size selection).

  • If you must return such an item (e.g., unforeseen gifting issues) within 7 days of receipt, we require prior communication to negotiate a compensation fee (to cover material and labor losses). The final solution (partial refund, store credit) will be confirmed based on the item’s condition.

2. Non-Returnable Exceptions

The following items are not eligible for return or exchange under any circumstances, even within 7 days:

  • Customized Handmade Products (e.g., personalized name engravings, custom-sized textiles) — these are tailored to your specific requests and cannot be resold.

  • Items with Severe/Irreparable Damage (e.g., broken structural parts, stained fabrics that cannot be cleaned) caused by misuse or negligence.

3. Returns, Exchanges & Refund Process

3.1 Initiation Deadline

All return/exchange requests must be submitted within 7 days of receiving your package. Requests made after this period will be automatically declined.

3.2 Step-by-Step Process

  1. Request Submission: Email us at violet04101@yahoo.com with:

    • Your order number;

    • Clear photos of the product (and damage, if applicable);

    • A brief description of your request (return, exchange, or refund).
      We will respond within 2 business days to confirm eligibility and provide a return address (if needed).

  2. Product Return:

    • For free returns (transit damage/quality issues): We will send a prepaid shipping label.

    • For paid returns (customer-caused damage/non-quality issues): Ship the product to our address (9745 S Karlov Ave, Oak Lawn, IL) and retain the tracking number for reference.

  3. Processing Timeline:

    • Once we receive the returned product, we will inspect it and complete the return/exchange within 7 days.

    • For refunds: Approved funds will be returned to your original payment method within 10–15 business days (processing time may vary by payment provider).

4. Contact Information

For questions about returns, exchanges, or damage claims, reach our customer service team via:

  • Email: zhefeimaoyi@gmail.com (fastest response, typically within 24 hours on business days)

  • Phone: +1 2133545656 (Monday–Friday, 9:00 AM–5:00 PM MST)

  • Address: 9745 S Karlov Ave, Oak Lawn, IL (for returned product shipments only)

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