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Shipping & Payment Information

​This page outlines Fantani’s shipping policies, return/exchange rules, and payment options to help you understand our order fulfillment process. For further questions, refer to the contact information at the end of this page.

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1. Shipping Details

1.1 Supported Shipping Zones

We offer global shipping to all countries and regions. Please note that some remote areas may require additional verification of delivery feasibility—if your location is restricted, we will notify you via email (violet04101@yahoo.com) within 2 business days of your order placement.

1.2 Shipping Costs

We provide Free Shipping for all orders worldwide, but if the order amount is less than $20, we will charge you a delivery fee of no less than $15. There are no hidden fees for shipping; the total price displayed at checkout is the final amount you need to pay.

1.3 Order Processing & Delivery Times

  • Order Processing: After you complete payment, we will process your order within 1–2 business days. You will receive an order confirmation email with a tracking number once your order is shipped.

  • Shipping Commitment: We guarantee to ship all orders within 7 business days of successful payment.

  • Delivery Time: Once shipped, most orders will be delivered within 10 days (calculated from the shipping date). Delivery times may be extended by 3–5 days for remote areas, customs clearance delays (for international orders), or peak seasons (e.g., holidays, sales events)—we will keep you updated if such delays occur.

2. Returns, Exchanges, Damages & Lost Packages

2.1 Return & Exchange Eligibility

All return/exchange requests must be submitted within 7 days of receiving your package. Requests made after 7 days will not be accepted.

2.1.1 Eligible for Free Return/Exchange (No Shipping Cost for You)

If the product has a quality issue (e.g., manufacturing defect, wrong item sent, damaged parts) confirmed by our customer service team, we will cover all return shipping costs and process either:

  • A full refund to your original payment method;

  • A free exchange for the same product (if in stock).

2.1.2 Return/Exchange with Customer-Borne Shipping Cost

If you wish to return/exchange a product without a quality issue (e.g., change of mind, incorrect size selection), you must bear the return shipping cost. We will process your request only after we receive and inspect the returned product (it must be unused, in original packaging, and in resalable condition).

2.2 Damages & Lost Packages Before Delivery

  • Damaged in Transit: If the package is damaged when delivered (confirmed by photos you provide), please contact us within 48 hours of receipt. We will arrange a free reshipment or issue a full refund.

  • Lost Packages: If the tracking information shows the package is lost (no delivery update for 15 days after shipping), we will verify with the carrier and provide either a free reshipment or a full refund—no additional cost to you.

2.3 How to Request a Return/Exchange

  1. Send an email to violet04101@yahoo.com with your order number, photos of the product (and packaging, if damaged), and a brief description of your request.

  2. Our team will respond within 2 business days to confirm eligibility and provide a return address (if applicable).

  3. For returns, ship the product to the provided address—once we receive and inspect it, we will process your refund/exchange within 3–5 business days.

3. Payment Information

3.1 Accepted Payment Methods

We support the following secure, international payment options to ensure a smooth checkout experience:

  • Major credit cards: Visa, Mastercard, American Express, Discover;

  • Digital wallets: Apple Pay, Google Pay & Stripe Link Wallet.

Note: We do NOT accept Cash on Delivery (COD) for any orders.

3.2 Payment Requirements & Instructions

3.2.1 Payment Security

All payment transactions are encrypted via secure payment gateway to protect your card details and personal information. We never store your full payment card information—this data is managed exclusively by our trusted payment processors.

3.2.2 Payment Instructions

  1. At checkout, select your preferred payment method from the dropdown menu.

  2. For credit card payments: Enter your card number, expiration date, CVV code, and billing address (must match the address registered with your card issuer to avoid payment failure).

  3. For digital wallets (Apple Pay/Google Pay/Stripe Link Wallet): Follow the on-screen prompts to authenticate the payment via your device (e.g., Touch ID, Face ID, or device passcode).

3.2.3 Payment Issues

  • If your payment is declined, check: (1) whether your card has sufficient funds; (2) if your card issuer blocks international transactions (contact your bank to enable this if needed); (3) if the billing address matches your card’s registered address.

  • If you encounter technical errors during payment, refresh the page or try a different payment method. For persistent issues, contact us via phone (+1-2133545656) or email.

4. Contact Information

For questions about shipping, payment, returns, or orders:

We aim to respond to all inquiries within 2 business days.

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